Not satisfied with our customer service response?
Contact EuroCaution’s claims department at
Or via the following address:
EuroCaution Benelux SA
For the attention of the executive board
7,rue des Mérovingiens
For a perfect identification of your request and a fast treatment, please indicate the following elements:
Name, first name, address
client number or contract number
Number of the claim (if it concerns the follow-up of a claim)
Reason of objection
If you are a EuroCaution client or not
How do we process your claim?
We acknowledge receipt of every complaint received in writing with an estimated response time of more than 3 days.
Your complaint will be studied by the person responsible for processing and will endeavour to respond within one month.
We will provide you in writing with detailed explanations resulting from our investigations as well as our conclusions/proposals.